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The energy sector is rapidly transitioning. An attempt to decarbonize the sector is going on, consequently the sector is decentralizing and democratizing, supported by increasingly digital tools. This results in a reshuffled value chain, in which traditional roles and responsibilities are changing or even in danger of becoming abundant.

Join the Future Grid Lab on Customer Centricity to learn about the challenges and opportunities that this rapidly transitioning energy sector offers, and discover what your role in the new value chain will be!






27 May 2019, Rotterdam

Welcome by chairman
Eric Vennix
Industry Leader North West Europe
Democratization of Energy
  • The rise of the prosumer
  • Dealing with bottom-up initiatives
  • Challenges for grid operators

Jan Pellis
Innovation Manager Flexibility

A reorganization of the energy sector
  • The uptake of the energy consumer
  • Impact of the Clean Energy Package
  • Concrete examples of changing roles

Gabriel de Couëssin
Advisor - Retail Markets

IO.Energy Ecosystem
  • Facilitating new energy services
  • Driven by market parties
  • Towards a customer centric power system

Jessie Moelans
Key Account Manager

14:45 Networking Break
  • Decentralization opening up opportunities
  • Taking these opportunities from a customer-centric approach
  • Out-of-the-box business models

Tereza Borges
Business Development Manager
A changing role for utilities
  • How to engage with the end consumer?
  • Best practices and pitfalls
  • The challenge of staying relevant

Roberto Labastida
Senior Research Analyst
Navigant Research

The challenge of customer engagement
  • Rethinking roles and responsibilities
  • Towards the Amazon of Energy (?)
  • Will the traditional retailer become redundant?

Closing remarks

17:15 Networking Drinks
Philip Gladek
CEO & Founder
Philip is a multidisciplinary systems engineer with a background in business strategy. His professional career has been focused on developing projects and products in theareas of clean-technology, integrated resource systems, and smart energy solutions. He is one of the co-founders of Metabolic, a consulting and venture-building company that applies systems-thinking to tackle global sustainability challenges. In 2015, Philip founded Spectral, a rapidly growing system integration and smart-grid technology company based in Amsterdam, where he is currently CEO / CTO and responsible for leading R&D, product deployment, and cutting-edge smart-grid projects.
Eric Vennix
Industry Leader North West Europe
Eric Vennix leads the Energy & Resources industry within Deloitte North West Europe. He helps clients with business process transformation, implementing ERP / CRM systems and developing an IT strategy, roadmap or design. With his combined industry and systems background, Eric routinely works as a C-level advisor for Technology initiatives. He is also the driving force behind Deloitte’s ‘Future of Energy’ initiative where we bring together Deloitte eminence on every aspect of the energy transition.
Roberto Rodriguez Labastida
Senior Research Analyst
A short bio will follow soon...
Jan Pellis
Innovation Manager
Jan Pellis is innovation theme manager ‘Flexibility and future market facilitation’ at grid operator Stedin. He is committed to starting innovation projects to develop the role of Stedin in the energy transition. This covers enabling and connecting new and existing parties in the energy market to test solutions for the energy system of the future. He also contributes to different nation wide working groups to understand and shape the energy transition. Recent projects Pellis is involved are: ‘the Layered Energy System’, ‘An assessment framework for the application of flexibility in the Dutch power system’, ‘The future of the energy-intensive industries in the Netherlands’ and ‘Stedin Flex acceleration program’. Pellis studied Electrical Engineering at the Eindhoven University of Technology. After his graduation in 1997 he started his career in the energy sector at high voltage cable manufacturer NKF (nowadays Prysmian). From 2002 he has been working at Stedin in different expert and management functions. Pellis has built up broad experience in energy transition modelling, strategy development, innovation and asset management of gas and electricity networks.
Wouter Vermeiden
Manager Business Development
A short bio will follow soon...
Demijan Panic
A short bio will follow soon...
Dick van Veen
Business Development
Dick van Veen works for Siemens Nederland, Energy Management division. His role is to explore new opportunities that comes along with the decarbonization, decentralization and digitalization of the energy system. He goal is to create large scale techno-economic studies and businessmodels that contribute to the energy transition. Van Veen studied business economics at the Erasmus University in Rotterdam and started his career in the financial sector. Before he joined Siemens he worked in various roles for Cofely (Engie) and Eneco where he became responsible for the development of ESCO’s, energy performance contracts and consultancy services for the real estate sector.
Nicolas Piau
Co-founder & Managing Partner
Nicolas is co-founder and Managing Partner of TiLT Capital Partners. He was most recently SVP in charge of Mergers & Acquisitions for Engie. He’s worked on energy (oil, gas, RES, conventional) and access to energy projects all over the world for the last 18 years. Nicolas holds a PhD in Economics from Paris-Dauphine University and is graduated in political sciences and philosophy.
Arne Eindhoven
Global Head of B2B Innovation
As head of B2B innovation Arne Eindhoven is responsible for creation, realization and scaling of new innovative products and services for EON Global. With a great team we are present in several innovative projects in the Public and Private domain. EON invests in innovative digitization and electrifying products and services which create a better tomorrow.
Tereza Borges
Business Development Manager
26 years experience in driving customer-centric innovation, leveraging on new technologies and business models, working on Energy and Telecommunications & IT industries. She is now focusing on guiding technologies & businesses that enable the wider transformation in how we all consume, store and generate energy and the far reaching implications this has on households, communities, municipalities, regional and national infrastructure.
Fridrik Larsen
CEO of LarsEn Energy Branding, a consultancy working exclusively on branding for companies within the energy space (www.larsen.energy). LarsEn Energy Branding has developed unique research tools for the energy sector including the LarsEn EBBI (https://larsen.energy/ebbi/) and published branding specific reports including ‘Worlds best energy brands (https://larsen.energy/bestbrands/).

WEBINAR // Thursday 9th MAY, 16:00 CEST

Energy space invaders

  • Challenges of a changing energy space
  • Traditional utilities realise that the paradigms they have grown accustomed to is no longer in place
  • A strong brand mind as insulation against technological and behavioural disruption
Fridrik Larsen
LarsEn Energy Branding



With stakes as high as in the energy transition, there probably could not have been a more suitable venue for the Future Grid Labs than the Maastoren. Not only is it the tallest building in the Netherlands, with its auditorium on the 44th floor, overlooking Rotterdam, it probably also offers the most stunning yet inspiring views.

Public transport
Only 5 minutes by underground from Rotterdam Central Station
Take line D (direction ‘De Akkers’) or E (direction ‘Slinge’)
Get out at 'Wilhelminaplein'

Navigation - 'Stieltjesstraat'

Maastoren Rotterdam
HQ Deloitte
The Netherlands

3072 AP Rotterdam
Wilhelminakade 1